How do I choose the right products for my vehicle?
The right products depend on your paint condition, how often you use your vehicle and what you need. Whether you want routine care, protection or more gloss, our product categories offer solutions for your needs. Each product description explains which vehicles and surfaces it is suitable for. If you are unsure, contact us for free advice on the best products for your vehicle.
How do I use the products correctly?
Detailed instructions are on each product page and on the packaging. For the best results, apply products to a clean surface and follow the directions. Contact us if you need additional help.
Can I use your products on ceramic-coated vehicles?
Yes. Many of our shampoos, cleaners and care products are designed to be compatible with ceramic-coated vehicles. Check the product description to confirm compatibility.
Are your products pH neutral?
Most of our care and wash products have a pH-neutral formula, so they clean effectively without harming existing wax, sealant or ceramic coatings. Technical details are listed in each product description.
How long does the protection last?
It depends on the product, driving conditions and how often the vehicle is maintained. Spray protectants typically last several weeks, while ceramic coatings can protect for months or even years with proper care.
Which payment methods do you accept?
You can pay with credit or debit cards and the other secure payment methods shown at checkout. All payments are encrypted and processed securely.
When will my order ship?
Orders are processed within 1–2 business days and ship from Fort Lauderdale, Florida. Standard delivery typically takes 2–6 business days after shipment. You will receive tracking information by email once your order ships. We currently ship within the United States only.
How much does shipping cost?
Shipping is calculated at checkout based on your order. See our Shipping Policy for current rates, including rates for 5-gallon pails.
Can I return a product?
Yes. Unopened, unused products in their original packaging can be returned within 30 days of delivery. Opened products and aerosols cannot be returned for safety reasons. To start a return, email info.usa@divortex.com.tr or call (305) 645-3271 with your order number. Return shipping is paid by the customer and a 15% restocking fee applies to non-defective returns. See our Refund Policy for details.
My order arrived damaged or wrong. What should I do?
Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.
How can I reach customer support?
Call (305) 645-3271, email info.usa@divortex.com.tr or use our Contact page. We reply as quickly as possible during business hours.